Booking Policy

• A 50% non-refundable deposit of the appointment cost is necessary to confirm and secure your booking. If you wish to reschedule or cancel, kindly provide The Cocoon CBR with at least 24 hours’ notice before your scheduled appointment. Your deposit will be applied to your future booking in such instances.

• Please be aware that The Cocoon CBR reserves the right to retain the deposit if an appointment is cancelled or rescheduled within 24 hours of the booking.

• Infill appointments are to be booked at 2-3 week intervals, anything over may be regarded as a full set and be costed accordingly.

• You must have at least 40% lash retention at the time of your appointment to be considered an infill. If your appointment requires additional time and/or products, you will be charged accordingly.

• The Cocoon CBR accepts Eftpos, Visa, MasterCard, Cash, Diners, and American Express.

Cancellations and Reschedule Policy

• Should an appointment be cancelled or rescheduled within 24 hours’ notice at which a deposit was not taken, a cancellation fee of 50% of the appointment cost will be charged to the client.

• If a ‘no show’ occurs for an appointment, 100% of the appointment cost will be charged to the client.

• Should you provide us with up to 24 hours’ notice prior to your scheduled appointment, your booking fee will be redeemable at your next scheduled appointment.

The Cocoon CBR requires a minimum of 24hrs notice in advance should you wish to cancel or reschedule your appointment to allow us enough time to offer that spot to another client, please email hello@groundbreakstudio.com if you cannot make your booking.

Failure to adhere to this may result in future appointments requiring pre-payment. This to be at the discretion of The Cocoon CBR.

Thank you for supporting our small business!