BOOKINGS & DEPOSITS

• A 50% non-refundable deposit is required to secure your appointment.

• Deposits are redeemable against your appointment when at least 24 hours’ notice is given to cancel or reschedule.

• Cancellations or reschedules made within 24 hours of your appointment will result in the deposit being forfeited.

• Where no deposit has been paid, a 50% cancellation fee may apply for late cancellations or reschedules.

• No-shows will be charged 100% of the appointment cost.

• Continued late cancellations or no-shows may require future appointments to be paid in full at the time of booking, at the discretion of The Cocoon CBR.

LASH INFILLS

• Infill appointments are recommended every 2–3 weeks. Appointments outside this timeframe may be considered a full set and charged accordingly.

• A minimum of 40% lash retention is required for an infill. If additional time or products are required, an additional charge may apply.

LATE ARRIVALS

• If you are running late, please contact us as soon as possible.

• Arrivals of up to 15 minutes late may be accommodated where possible.

• Arrivals of more than 15 minutes late may be considered a no-show, and your deposit may be forfeited or the full appointment fee charged.

GUESTS

• We kindly ask that clients attend appointments alone. If bringing a guest, please notify us in advance. Due to limited space, guests may not always be accommodated.

PAYMENTS

• We accept EFTPOS, Visa, Mastercard, American Express, and Cash.

CANCELLATIONS & RESCHEDULES

• If you need to cancel or reschedule your appointment, please contact us via hello@groundbreakstudio.com as soon as possible and provide at least 24 hours’ notice.

Thank you for supporting our small business!